Frequently Asked Questions

Products

This is all new technology, so the extent of the tag’s life has not yet been calculated. Of course we give a 12 month guarantee for all items sold. We have been informed by our suppliers that the life of a tag is at least five years.

Category: Products

Currently there are no plans to introduce a subscription service as long as there are not too many profiles created on an individual account. The only charges to be made would be for text messaging ICE (In Case of Emergency) contacts, depending on your mobile plan.

Category: Products

If you lose your Tap2Tag device you need to log this within your profile. Login in to your Tap2Tag account and find the device on the list of devices allocated to your account. From the drop down menu next to the device, change the setting to “Device lost”. This will suspend the device so that anyone trying to access the information assigned to it will no longer be able to see the information you assigned to it.

Category: Products

All of the products are waterproof as the RFID chips are enclosed in waterproof materials. The wristbands are made from a waterproof resin and have been tested during a scuba dive to 29.5m.

Category: Products

Currently, Tap2Tag devices are sold on our website, Tap2Tag.ca and Amazon.com. We are working with other retail businesses and hope to be able to supply our products through various shops and stores in the future.

Category: Products

You can buy a tag for another individual; whether you’re purchasing it for them as a gift or buying it to manage that tag for the individual (e.g. child). The device will appear within your account until such time as you decide to give the device to someone else to manage. When you are ready to transfer it, go to Devices & Profiles within the My Account section. Click on My Devices to show the devices held on your account. Find the device you want to give to someone else and press the “Transfer Device” button. This will then send an email to that person asking them to accept or decline the device. If they accept then the device will disappear from your account and appear on their account. If you have a profile attached to the device at the time of the transfer the profile will automatically unattach itself from the device. This means that when the device appears of the other person’s account there will be no profile allocated to it. They can then attach their own profile.

Category: Products

Tap2Tag works anywhere in the world where a mobile device can get access to the internet or there is a computer with access to the internet.

Category: Products

MedicAlert is a non-profit charitable organization and provides an excellent service. It has been around a long time but we felt it needed to be brought into the 21st century. One problem we saw is that the information held by MedicAlert is often out of date as it relies on people contacting them to update their medical information. It is also not the most secure system as anyone can call MedicAlert if they have your code. With the Tap2Tag system you will know who has accessed your information and when.

Our system will also automatically notify your ICE (In Case of Emergency) contacts by text message and/or email if your Tap2Tag device is activated. They will even be told who has logged in and accessed your profile. In the next phase of the development of our system, your ICE contacts will also be notified of the GPS coordinates of the place where it was activated.

Our medical forms can also be quickly amended by you to account for any changes in your medical prescriptions or conditions. Once updated, these changes are automatically applied to any of your Tap2Tag devices where you have assigned your medical profile.

We are also developing a wide range of products that can be used with our Tap2Tag medical system. Currently we are providing multi-coloured wristbands, key fobs, credit cards and stickers (for motorcycle and bicycle helmets). Working with designers from around the world we hope to extend this range in the near future.

You also have the ability to include your MedicAlert number on our system. This means that our system works in conjunction with MedicAlert. In case of an emergency anyone accessing your Tap2Tag account will see your MedicAlert number and also display the telephone number for MedicAlert. It’s a win-win situation if you are already a MedicAlert subscriber.

Category: Products

Tag Usage

You can erase your tag by logging in to your account. Select the “My Devices” option once you’ve logged in. You will then see a list of your devices. Find the device you wish to erase and click the link titled “Unassign Profile”.

Categories: Tag Usage, Website

You can test your Tap 2 Tag device by first enabling NFC on your smartphone (under Settings). Then, hold your smartphone to the Tap2Tag logo on your tag. If you have already registered your tag, your medical profile will open in your phone’s internet browser. If you have not registered your tag, the Tap2Tag homepage will open in your phone’s internet browser, where you can begin the registration process.

If you tap your phone against your own device and sign in to your Tap2Tag account, no email or text will be sent if your device is registered to your own account. If someone else accesses your device with their own Tap2Tag account and you have chosen to have a text message or email sent to your ICE (In Case of Emergency) contacts then it will be sent. Please note that a charge may then apply, depending on your mobile plan.

Category: Tag Usage

There is no interference with hearing aids; whether the tag is in use (being tapped by an NFC smartphone) or not in use; on your wrist, in your wallet or on your motorbike helmet.

Category: Tag Usage

Yes, NFC tags meet the standard for items acceptable to airport security for international travel.

Category: Tag Usage

Website

Security is our prime concern. Our entire website is protected by SSL (Secure Socket Layer). Additionally, if anyone wishes to access the profile that you have assigned to your device; they must have a Tap2Tag account. As a result it will always be possible to find out who has accessed your information. People can set up an account using Facebook, Twitter or by a confirmed email address so, if necessary, the identity of the individual may be found. However the information that you are putting on to your devices is information that, by its very nature, is something that you do want to make public in case of emergency.

Category: Website

Once you have set up a profile, there will be an option in the far right column of the “My Profiles” page titled “Assign to device”. Follow this link to begin assigning your chosen profile to the device.

Category: Website

You can erase your tag by logging in to your account. Select the “My Devices” option once you’ve logged in. You will then see a list of your devices. Find the device you wish to erase and click the link titled “Unassign Profile”.

Categories: Tag Usage, Website

Currently Tap2Tag is able to provide one, and some would say, the most important type of profile to your account – the medical profile. This is where you document the health information of your choice, such as your medical history and current medication and allergies.

Once you have completed and saved a profile you can then assign it to a device.

Medical profiles are restricted to one per person. You can set up medical profiles for all members of your family if you wish. These profiles can then be assigned to different devices and you can then give those devices to your family members. Each profile, when assigned to a different device, will display different information. So it might help to look at each one in turn.

Category: Website

Setup

Coming soon

Orders

Coming soon

Troubleshooting

Coming soon

Terminology

RFID is the process by which items are uniquely identified using radio waves, and NFC is a specialized subset within the family of RFID technology. Specifically, NFC is a branch of High-Frequency (HF) RFID, and both operate at the 13.56 MHz frequency. NFC is designed to be a secure form of data exchange, and an NFC device is capable of being both an NFC reader and an NFC tag. This unique feature allows NFC devices to communicate peer-to-peer. – from http://blog.atlasrfidstore.com/rfid-vs-nfc

Click here to see an infographic about RFID and NFC.

Category: Terminology

Near field communication, or NFC, is a type of wireless communication that transmits a radio field at a close range, typically within about an inch. An NFC exchange always involves a device (usually a smartphone) that initiates the communication, and a target from which the device is receiving information. The target can be a powered “peer,” like two mobile phones exchanging information, or an unpowered “tag” or object, such as a wristband, sticker or key fob.

Category: Terminology

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